Help with a Federal Agency

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Please submit your casework here

If you are submitting a privacy release to the USCIS please fill out this form
Email USCIS privacy release forms to SchrierCasework@mail.house.gov.
If you are unable to use this link, please submit the PDF authorization form in the section below.

Authorization Form

This is a three step process:

Fill in the form with the required data.
Review the form to ensure all data is accurate, then sign the form.
Print and mail or hand deliver the document to our office. The address is on the generated page. You can also email the PDF to SchrierCasework@mail.house.gov.

In accordance with the Privacy Act of 1974, I give Representative Kim Schrier authority to act on my behalf.

Casework Authorization Form - Office of Congresswoman Kim Schrier M.D. (PDF)

Click here to see answers on some of our most frequently asked questions regarding casework.

Our office can help you with resolve issues with:

State Department
Passports
IRS
Veterans/VA
Social Security
USCIS
Medicare

With the federal agencies above, we can provide assistance with securing a passport, visa, tax return, green card, Social Security payment, and more.

Please include all pertinent information and claim numbers in your correspondence—such as:

Your Social Security number for a case involving Social Security;
Your USCIS receipt number for a case with USCIS;
VA claim number for a case with Department of Veterans Affairs;
Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.

We must have your signature to proceed with this type of request.